Help Center
My Account
You will need to register before you can place an order with Grow Gorgeous.
As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.
It's easy to make changes to your details, whether it's your payment information, password or address book.
Log-in to your account and you will see a range of categories at the bottom of the page under 'Account Settings'.
You can rest assured that shopping with Grow Gorgeous is safe.
We're fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
Don't worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.
If you no longer want to receive Grow Gorgeous news, then you can log-in to your account and select the 'Email Preferences' option to make this change.
Ordering
All items ordered with Grow Gorgeous are subject to stock availability. We want you to be able to order and receive the products you love with ease, so we will always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we will get in touch to let you know.
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you have found the product you want, you will need to click 'Buy Now'. You can either carry on shopping or click 'View Cart' if you've got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.
Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favorite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
All orders need to be placed through your online account. However, our Customer Service team are always on hand to provide support and guidance if required.
See the 'How to contact us' at the bottom of the website to get in touch with them now
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking 'Add a new address'.
We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
Your account makes it easy to keep track of all your orders.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.
We will also send you a dispatch email as soon as your order is on the way.
Your account will show any previous orders you have placed. Click here to track your order.
Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team.
We are sorry to hear you would like to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.
Once your order has been placed, we cannot make any changes to it, such as adding or removing products from the order.
If you want to try and cancel the order so that a new order can be placed, then you will need to log-in to your account.
Select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
Don't worry we understand that this can happen; you can try and cancel the item in your account.
You will need to click on the item and choose the cancel option. We will send you an email within an hour to let you know if it worked.
If you can't cancel then you can send the item back to us. It's best to refer to our Returns Policy to find out how.
If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.
We take pride in our products so we are sorry to hear you have received a faulty item. So that we can look into this for you, please contact us to tell us more.
To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we have looked into the fault we will let you know what we plan to do next by sending you an email.
We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.
We will need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.
If the item has been sent, then please send a message through your account to let our Customer Service team know and they'll be happy to help.
Payment and Discounts
We offer a variety of online payment methods to ensure our customers can place orders with ease.
Visa
MasterCard
Maestro
American Express
PayPal
Alipay
You can select your preferred payment method at checkout.
As we take fraud very seriously, you will face validation and authorization by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
If you are seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorized to be taken.
If you want to add new payment details then you will need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite Grow Gorgeous products with ease. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account.
Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says 'Got a discount code? Enter it here'.
Add your unique discount code into this box and click 'Add' to apply the discount
If the code does not work then you will need to check that you are not trying to use more than one offer and none of the items are on our exclusions list.
If you have any problems entering the code then you can contact our Customer Service team through your account.
We are sorry to hear your code isn’t working, you will need to check that you are not trying to use more than one code per order and that your item isn’t excluded.
You can refer to our exclusions list to check.
If the code isn't being affected by one of the issues above then please contact our Customer Service team through your account.
Sales tax charges are dependent on the U.S. state that orders are shipped to. If your order will be shipped to one of the following states, it will include a sales tax charge.
Alabama
California
Colorado
Connecticut
Hawaii
Illinois
Indiana
Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
New Jersey
Nevada
North Carolina
North Dakota
Ohio
South Carolina
South Dakota
Utah
Vermont
Washington
Wisconsin
In addition to the product value, we charge for shipping and sales tax. Sales tax charges will only apply to orders being shipped to the following states:
Alabama
California
Colorado
Connecticut
Hawaii
Illinois
Indiana
Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
New Jersey
Nevada
North Carolina
North Dakota
Ohio
South Carolina
South Dakota
Utah
Vermont
Washington
Wisconsin
Delivery
We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service through your account.
All our delivery options can be found on our Delivery Information page.
Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.
If the item has been sent, then please send a message through your account to let our Customer Service team know and they'll be happy to help.
Returns and Refunds
Please refer to our returns policy page for more information.
If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them through your account.
We try not to make things complicated for you, log-into your account to contact our Customer Service team and they’ll do the rest.
You will need to tell them the reason for the return so they can choose the best option for you.
Please refer to our returns policy page for more information.
We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.
All we ask is that you let us know that you do not want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please to log-in to your account and contact our Customer Service team.
They will send you all the information you need, but you can also refer to our returns policy page for more information.
As soon as we receive your order we will review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 working days and we will send you an email to let you know it's on its way.
If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your account.
Website
Please refer to our Terms and Conditions page.
If you are having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you. See the 'How to contact us' at the bottom of the website or our contact us page to get in touch with them.
Please refer to our Privacy Policy page.
You have the right to ask about what personal data we hold about you.
To make this request you can email us through your account.
Product Advice
There is milk protein from animal source present in Grow Gorgeous Hair Density Shampoo Intense and Hyaluronic Density Conditioner Intense. All other Grow Gorgeous products in the range are vegan and do not contain any ingredients derived from animals.
All GG products except for the Full Bodied Volumising Leave-in Conditioner and Cleansing Conditioner are gluten free.
At Grow Gorgeous we do not test our products on animals. We are a cruelty free brand.
There are no ingredients derived from bees in Grow Gorgeous products.
The majority of our product range will work effectively on your hair, regardless of your gender. For example, our Cleansing Conditioners, Masques, Hair Density Shampoo, Hyaluronic Conditioner and End Split Ends Serum are great for both genders.
In terms of Hair Growth Serum and the Hair Growth Serum Intense, it must be taken into account that both the hair growth patterns and attributes of the scalp e.g. thickness are different for men and women. So whilst the serums will assist men in increasing the thickness of their hair, it is unlikely to cause more hairs to grow so will not stop concerns such as male pattern baldness.
Most of our Grow Gorgeous products are fragranced with our signature scent. It’s a long lasting fragrance with citrus top notes of orange blossom and a hint of green fruit and vanilla, leading to intense woody, amber and sandalwood notes, layered with delicate florals, warm spice and musk.
The Overnight to Gorgeous hair mask has our special lullaby aroma of mountain woods to help you relax before bed. Back into the Roots is a fresh scent with rosemary, peppermint, spearmint, floral citrus and green herbal notes.
As part of the new product development process all Grow Gorgeous products go through a risk assessment process to ensure products are
safe for their intended use. Whilst there should be no reason why our formulations are not suitable for use during pregnancy, changes in your body including hormone levels can sometimes impact your sensitivity to substances that 99.9% of the times are perfectly OK. If you are at all unsure about any cosmetic and its use during pregnancy we recommend consulting with your doctor or physician.
During the manufacturing process you can rest assured that the fill level is 190ml of product. We have a quality team to ensure you are never under sold and receive the correct amount of product. Some space is required after filling to ensure the product isn’t damaged on its journey to you and to prevent any product from bursting out under pressure.
We do not recommend using the serum on eyelashes or eyebrows. We only advise using our Hair Growth Serum and Hair Growth Serum Intense as directed on the packaging, to your scalp.
You can use our products on coloured hair. In fact, our Cleansing Conditioner Colour Protect will nurture your coloured hair and
assists in the prevention of colour fading. The Cleansing Conditioner Brunette Prismatic and Cleansing Conditioner Blonde Prismatic are infused with metal-derived prisms to enhance your hair’s reflective properties to give your hair more shine and optimise your colour, whether natural or dyed.
We haven’t done any testing to confirm if this product would be suitable for use during chemotherapy and other medical treatments. Treatment, such as chemotherapy can affect the skin’s sensitivity and can have lots of other side effects too, so we advise to speak with your Doctor/Physician before you use Grow Gorgeous products.
We understand the importance of sourcing our ingredients safely and ethically. That is why we work with a number of well-respected raw material suppliers to ensure our ingredients are sourced respecting the surrounding environment.
Grow Gorgeous products have a shelf-life of 30 months unopened. The Period After Opening Symbol (PAO) displayed on packaging identifies the useful lifetime of the product after it has been opened. The PAO is always accompanied by the lifespan of the product in months (number of months followed by “M”) – which can appear either on or next to the open jar symbol.
If you simply want thicker, fuller hair you should choose the regular serum. If want an extra boost, choose the serum intense.
Hair Growth Serum: For those whose hair is already pretty fabulous but could do with a boost to thickness and overall health.
Hair Growth Serum Intense: If you’re struggling with hair that looks thin and flat, our Hair Growth Serum Intense has been expertly formulated to combat these concerns.
Our products are designed to complement each other. A serum and a masque make a perfect partnership. The Hair Growth Serum is meant for everyday use and works over time, whilst the Back into the Roots Masques offers a quick 10 minutes of scalp stimulation, which you would probably use once or twice a week.
That said, we wouldn’t necessarily recommend using two Cleansing Conditioners together, or both of the Hair Growth Serums together.
Use growth serum daily, morning (it's non greasy!) or night. Apply 20 drops across the scalp & massage into the roots. Work the excess through the lengths of your hair. The serum can be used on dry or towel-dried hair.
Unlike our Cleansing Conditioners, many traditional products can strip your hair of its natural oils. Our Cleansing Conditioners combine foamless cleansing with deep conditioning to revitalise hair & rebalance your scalp in just 1 step, so just to be clear, you do not need to use Shampoo with your Cleansing Conditioner.
We ship customer orders to China for our customers who order through cn.growgorgeous.com, growgorgeous.com or growgorgeous.co.uk but we have no direct/official retailers in China.
If your Hair Serum freezes, simply let it warm up and then use as normal. The efficacy, viscosity and texture will not have been affected.
Colour variation commonly occurs with many natural products. This is a result of the natural variation of the ingredients from which these products are composed. Due to the high natural content of the Grow Gorgeous Hair Growth Serum Intense, you may also notice a slight variation in colour with this product. Despite this, all serums have the same texture, scent and most importantly efficacy.
While every bottle of our Serums contain the Grow Gorgeous signature fragrance, minor variations in product odour may occur due to slight variations in odour of our natural ingredients.
Update to privacy policy
Given the fast pace at which THG has grown and advanced over the years and the successes we’ve had to date, we identified that the current Group legal entity structure does not in some cases align with the business divisions and brands we offer today.
We have therefore taken the opportunity to re-organise the Group’s legal structure so that our companies do align with our business divisions and brands and support THG’s long term growth strategy. In order to re-organise, we had to make sure that data (which included data relating to you as one of our customers) was legally transferred to the new entities. Although this does not impact you in any material way, we wanted to let you know about this change.Before the re-org:
In most cases the controller in respect of your data will have been The Hut.com Limited. In some instances, the controller may have been a specific entity within THG.
After the re-org:
The new controller are the newly incorporated legal entity:
·
THG
Beauty Limited
This is due to an internal re-organisation and does not affect you in any material way. We are just being transparent about it. Some business units have now been incorporated into new legal entities within the THG group and the corresponding databases have been transferred to them.
This means that legal responsibility for handling your data or for responding to your data protection requests now rests with the new entity named in the email. However, these new entities remain within the THG group and all provide the same consistent level of protection.
The email you received was not a marketing email. It was an important announcement about a change of legal owner in relation to databases in which you are included. When you opt out of receiving marketing emails, we need to keep you on the database so that we know not to send you marketing communications. You do, of course, also have the right to have your data deleted from the database entirely in which case please use the link you see at the bottom of the email.
You will continue to be able to exercise your data protection rights, submit complaints or queries about how your data is processed or get in touch with our Data Protection Officer by contacting us via the message centre in your customer account or by using one of our various contact options, which can be found by vising our help centre.
COVID-19
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, GROW GORGEOUS is constantly monitoring the situation (and any official advice issued in connection with the same) and GROW GORGEOUS is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.
Specifically, in respect of the threat of COVID-19, additional measures implemented by GROW GORGEOUS currently include the following:
- All GROW GORGEOUS employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
- We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough
- In addition, we are taking extra precautions on reducing any touch and transmission points throughout all GROW GORGEOUS premises and workplaces.
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
The safety and wellbeing of both colleagues and customers is our absolute priority. Grow Gorgeous has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire 7,000 workforce since mid-Jan this year. Grow Gorgeous has also been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.
We also have strict safeguarding measures in place across each of manufacturing and distribution sites across the globe, which go far beyond any Government guidelines. This is to ensure our teams can work safely while maintain social distancing at all times. Other measures include providing our manufacturing and distribution colleagues with ready-to-cook ingredient meal packs at the end of each shift, sufficient to feed a family of four. These are provided free of charge and aimed at reducing the needs of our staff to visit supermarkets, increasing their own safety while reducing the strain on supermarkets to help the more vulnerable in our local regions.
We are introducing world-leading measures to monitor and safeguard the health of all colleagues working in our fulfilment centres. In addition to temperature checks and social distancing measures across all sites, we will be installing thermal imagery technology throughout our Warrington premises, with plans to deploy globally. This innovative equipment will allow us to offer early detection of elevated body temperatures which may indicate the presence of a fever,via non-invasive and non-intrusive technology. We don’t believe any other company has taken this measure.